Evaluating Performance Management Systems Discussion

Performance Management Interview Matrix Summary Module 3 Assignment Performance Management System Interview Matrix Summary Complete this matrix to summarize information from your interview with a nurse executive on the performance management system for the individual’s healthcare organization. Identify the nurse executive’s unit/department that is the specific focus of your evaluation. Characteristics/Factors Performance Management System for [specify nursing unit] System Features Employee Evaluation Criteria Sources of Evaluation Criteria How Criteria Communicated to Employees How Components of Performance Management Are Interconnected in the System How Information Collected, Maintained, Consolidated, and Summarized on Employee Performance and Retention Technology Integration in the System Privacy Protections System Analysis How System Supports Employee Development ©2020 Walden University 1 How System Supports Employee Retention Use of Peer Reviews/ Multisource (360 degree) Feedback and Effectiveness How Training Used to Enhance Employee Performance and Retention How Training Used to Support Managers That Evaluate Performance Mechanisms for Employee Input on the System System Evaluation How Well System Supports Employee Performance Growth and Development How Well System Supports Employee Retention Performance Management System Strengths Performance Management System Weaknesses Overall Conclusions ©2020 Walden University 2 2 Performance Management Interview Guidelines & Questions Module 3 Assignment Performance Management System Nurse Executive Interview Planning and Arranging the Interview For your Module 3 Assignment, you will interview a nurse executive in a healthcare organization. Keep these qualities in mind in identifying the professional to interview: • The nurse executive may not have an official human resources (HR) title but should spend a significant amount of time leading, coordinating, or participating in HR–related functions. • Specifically, the nurse executive must be involved in implementing the performance management system in a healthcare organization for his/her unit or department (i.e., obtains performance information, consolidates it in some form, and works with employees on improvement strategies). Evaluating Performance Management Systems Discussion

• You should have a relationship with the nurse executive that is professional but the individual should also be comfortable speaking honestly with you (i.e., in the same setting, the individual should not be a direct report; or consider other current or previous associations that could discourage candid responses). • This should be the first time you interview the individual for any Walden University Assignment. • Look for a nurse executive in a specialty unit (e.g., neonatal, critical care, nurse anesthetist, etc.), so that the individual can speak to specific performance requirements beyond general nursing criteria (e.g., compassion, attention to detail, technical training). Plan for 45–60 minutes to conduct the interview. You may speak in person, by phone, via Skype, or another means that is convenient for you and the interviewee. If you record the interview, obtain the person’s permission in advance. Confirm to your interviewee that all information obtained in the interview will be confidential. If preferred by the individual, you may identify the nurse executive and his/her healthcare organization using pseudonyms in the Assignment materials you submit. Interview questions to guide your conversation begin on Page 3 of this document. Note: You are required to request the individual’s signature to confirm the interview. Fill in the information on Page 2, print out the page, and obtain the nurse executive’s full signature. Scan and submit the signed Page 2 as a separate Word file with your completed Assignment. ©2020 Walden University 1 Interviewee Profile and Confirmation Signature Name Healthcare Organization Unit/Department Job Title Years in Position HR-Related Responsibilities Relationship to You/How Identified for Interview Interviewee’s Signature: ©2020 Walden University 2 Conducting the Interview There are 10 sets of question that follow for examining the performance management system in your interview subject’s healthcare organization. Keep the interview focus on the nurse executive’s unit (i.e., neonatal, critical care) to obtain as detailed information as possible: Take notes on the responses in the spaces on the right. If you record the interview, you are still encouraged to take notes on the person’s responses, as a safeguard in case there is any problem with the recording. Questions Responses 1. What criteria are used to evaluate employee performance within your specific unit (i.e., neonatal, critical care) in the healthcare organization? 1. Notes/verbatim quotes: What are the sources of information (e.g., observation, patient satisfaction) that inform the criteria? How are the criteria communicated to employees? 2. Basically, “performance management” refers to all activities carried out to manage and improve employee performance. This includes obtaining performance information and communicating this information to the employee; supervision; coaching; rewards; training; discipline; and at times, career development. 2. Notes/verbatim quotes: Thinking about the performance management system for nurses in your specific unit, how does the system support ©2020 Walden University 3 development and retention of desired employee characteristics and behaviors? Note: Ask for both specific examples and comments on how well the system works. 3. To what extent are the various components of performance management interconnected? 3. Notes/verbatim quotes: For example, is performance appraisal information used to help identify training needs for employees? 4. What types of training are provided to enhance employee performance and retention? 4. Evaluating Performance Management Systems Discussion

Notes/verbatim quotes: 5. How is information collected, maintained, consolidated, and summarized on employee performance and retention? 5. Notes/verbatim quotes: What is the role of technology in this process, including ensuring privacy of employee information? ©2020 Walden University 4 6. Are peer reviews or multisource feedback (i.e., 360-degree feedback) used? 6. Notes/verbatim quotes: If it is/has been used, what are/were its strengths and drawbacks? If it was tried and abandoned, why was it discontinued? What is your overall assessment of the multisource feedback, and circumstances (if any) when it might be useful? 7. What are two types of training you would recommend to help prepare managers to discuss performance with employees? 7. Notes/verbatim quotes: 8. What are strengths of your performance management system to recommend as exemplars? 8. Notes/verbatim quotes: 9. What weaknesses in the performance management system need to be addressed? 9. Notes/verbatim quotes: How do you know the nature of the weaknesses? 10. What mechanisms are available, if any, for your employees to provide input on the performance management system? ©2020 Walden University 10. Notes/verbatim quotes: 5 Analyzing and Reflecting on the Interview • Reflect on the results of the interview, including background information on the professional, the healthcare organization, and performance management system. • Consider how you would summarize information gained in the interview using the Performance Management System Interview Matrix Template and your Reflection paper to provide a thorough description of the performance management system. • Consider strengths and weaknesses of the system, as described by the nurse executive and from your own analysis, and strategies and approaches you would recommend for addressing the weaknesses. • As needed, follow up with your interviewee by phone or e-mail to clarify answers and conclusions. Evaluating Performance Management Systems Discussion

You may ask the nurse executive to review a draft of your interview summary to ensure that you captured the individual’s intent. Completing the Module 3 Assignment Part 1: Interview Matrix Summary Complete the Performance Management System Interview Matrix Summary Template, provided in the Module 3 Learning Resources, to create a visual summary of the information gathered through your interview with a nurse manager. Part 2: Interview Reflection In a separate Word document, write 2–3 pages that reflect on the interview and your overall impressions and that include the following: • Briefly describe the professional you interviewed, including title, years of experience, and his/her healthcare organization (e.g., size, location, special services). Note: Be mindful of your interviewee’s privacy in the details you provide. • Explain the concept of “performance management” that guided your interview and the interviewee’s responses. • Evaluate the healthcare organization’s performance management system for effectiveness, drawing on the nurse executive’s assessment and your own observations and conclusions. • Describe characteristics and/or factors that stand out to you as contributing to the system’s strengths and weaknesses. • Describe actions, strategies, or approaches you would recommend to address weaknesses in the system. Final Submission Submit in three separate files: • • • Performance Management System Interview Matrix Summary Interview Reflection Interviewee Profile and Confirmation Signature (Page 2 from this document) ©2020 Walden University 6 …Evaluating Performance Management Systems Discussion