Australian Healthcare Sector Research Paper.
Australian Healthcare Sector Research Paper.
MAN6935 Data collection and Business case 2020-1 MAN6935 IT Value Realisation Assignment Case Study St Cuthbert’s Healthcare The information on St Cuthbert’s Healthcare provides the basis for your data collection and business case assignment. These assignments require you to investigate the application of information technology and systems in small private hospitals and present a business case for an IT solution that can be adopted by the hospital. You are required to research the private hospital environment, hospital systems and technology developments, identify an IT solution that could be adopted by St Cuthbert’s Healthcare, and produce a business case report to management with the title: The Business Case for Investing in [insert the name of the IT solution here] at St Cuthbert’s Healthcare. To understand the issues associated with the hospital and medical fields you should not only rely on the information provided in the case study but also conduct your own research.
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You should identify the issues that have relevance to a business case and produce a written report from the information available. Healthcare is very topical and the use of IT in hospitals and connectivity with medical records is a growth area. There is a wealth of information available through the ECU e-library. McKinsey and Gartner for example produce reports and insights into this area. There are some materials provided in the assessment folder to get you started. You must also consider the ethical and social implications of the implementation of these systems.
The assignment will be completed in two parts: Part 1: Data collection (worth 25%) You are required to collect data in respect of private hospitals within Australia. Firstly, obtain an understanding of how private hospitals operate: the business context and the key processes. Research IT systems in private hospitals and select an IT solution that could be implemented at St Cuthbert’s. Identify a vendor of the IT solution and establish the solutions the IT vendor provide: functionality of systems, IT architecture, risk and security, costs and benefits, implementation strategy, vendor background information. It may help you to structure your data collection like this: The requirements for a private hospital • What is the business context of St Cuthbert’s Healthcare: what is the nature of the business market, what challenges do they face, what constraints are they under, what special regulatory, social and ethical circumstances do they operate in?
• What are areas of breakdown or problems in the practice? • What processes and services do they perform? • Who are the key stakeholders, their needs and requirements? 1 MAN6935 Data collection and Business case 2020-1 IT solution – vendor and solution • Who is a Vendor offering IT/software solutions? • What is their background? • What functions do they offer? • What is their architecture? • What equipment do you need? • What risks are there in implementation? • What are the costs and benefits of the solutions? • How will you proceed with the implementation project (roles and responsibilities?) This is not a formal report, this is just the input data to the subsequent analysis and business case in Part 2. You may write up some of your data as a well-structured set of tables which contains the key data in a compact form. There is no word-limit to this part, but DO NOT COPY-PASTE FROM THE VENDOR SITE. Take any relevant data and put it into summary form ready for business case analysis. It is mandatory that you provide an audit trail of your data collection activities: sources of data (e.g. Internet URL, brochures), dates when the data was obtained (e.g. dates Internet was accessed), the data itself (to be attached in the appendix of your business report).
Part 2: Business Report (worth 45%) Once you have collected the above data, a formal report should be produced with the following structure (or similar): Cover Page • title of report, to whom it is addressed, who has written it, date 1. Executive summary This summarise the total report. It is neither background information nor an introduction. By reading this summary, the executive is given an overview of the how the analysis was done, what was covered, what were the main findings and recommendations, and what are the limitations of the report. This section should be about one-page long. 2. Key Recommendations There should be 2-4 primary recommendations and a number of secondary recommendations for each of the primary recommendations. They are derived from the analysis that was completed and the connection should be clear.
3. Strategic Context A brief overview of private healthcare/hospitals and St Cuthbert’s Healthcare, the challenges they are facing in the healthcare marketplace and also any operational problems, issues or opportunities. • The business background to the decision, covering the business environment, the current state of St Cuthbert’s Healthcare, the desired future state and actions to bridge the gap. 5. Analysis of the investment This should cover: The evaluation approach used in the analysis: • Financial benefits and costs 2 MAN6935 Data collection and Business case 2020-1 • Non-financial benefits and costs • Risks of implementation • Organisational change impact • Real options and future digital opportunities supported by this investment 6. Benefits Realisation Describe how you can assure management that the benefits claimed will actually be achieved: Project governance and oversight Risk management Target measures 7. Ethical and Social Implications Describe how you can ensure ethical and legal implications of the system are acceptable: • Identify relevant ethical and social principles • Describe and evaluate potential risks and threats to patients and staff (any others?) • Describe measures to ensure outcomes are acceptable 8. Limitations This covers any shortcomings of the analysis, e.g. relied on the information provided in the case material and other sources, missing data that is needed to complete the business case.
Appendix You should include any relevant data that you collected, provide an audit trail and any worksheets. You should use the material provided in the unit (slides, readings, reports etc.) as well as your own research to develop the business case. Techniques and Tools You will be assessed on your use of tools and techniques taught in the course. This includes but is not limited to: • Strategic context: SWOT analysis, mission statement • Stakeholders: Customer Journey Map • Business context: Business Process Model • Business Target State: Business Process model, Business Model canvas • Financial Analysis: NPV, ROI, IRR, Breakeven Point • Non-financial benefits: use of KPIS, balanced scorecard
• Project and social / ethical Risks: risk matrix • Benefits Realisation: benefits realisation map, causal map Marking criteria Concise, written answers to the analysis, demonstrating your understanding of business/IT benefit management issues contained in the case, are required. In other words, marks will be awarded for work that demonstrates a clear understanding of the key issues contained in the case and the application of relevant knowledge you gained from the unit. Your analysis will be assessed according to the marking schedule shown below.
3 MAN6935 Data collection and Business case Submission information Weighting 2020-1 These two assignments account for 70% of the assessment for the unit. Max-Min length • The data collection has no word limit, as it consists of data you collect and summarise (25%) • Part 2 should be no more than 3500 words (45%) Due Date and Time See unit plan Submission Blackboard Turnitin Format Individual, written When put together the whole assignment should reflect a professional standard. The written parts of the report should be no more than 3500 words (excluding references). If you write more than 3,500 they will not be read or marked! Learning outcomes Completing this assignment will primarily develop professional knowledge in IT benefit management and value realisation and information literacy. • Explain the major activities and techniques involved in IT/IS value management.
• Define the role of governance in IT/IS value management • Construct a business case to support an investment in IT/IS. • Assess the impacts of IT implementation on diverse stakeholders, including from an ethical or social perspective. 4 MAN6935 Semester 1 2020 This is to show how you might integrate some of the techniques (shown in red) learned in the unit into the business case Business Case (worth 45%) Cover Page – title of report, to whom it is addressed, who has written it, date 1. Executive summary This summarise the total report. It is neither background information nor an introduction. By reading this summary, the executive is given an overview of the how the analysis was done, what was covered, what were the main findings and recommendations, and what are the limitations of the report. This section should be about one page long. 2. Key Recommendations There should be 2-4 primary recommendations and a number of secondary recommendations for each of the primary recommendations. They are derived from the analysis completed and the connection should be clear. • Give the CEO clear, actionable advice • What are the key things she / he should do? 3. Strategic Context The business background to the decision, covering the business environment, the current state of the hospital, the desired future state and actions to bridge the gap • Strategic context: SWOT analysis, mission statement • Business context: Business Process Model 4. Analysis of the investment This should cover: The evaluation approach used in the analysis MAN6935 • Multi-criteria approach Financial benefits and costs • Financial Analysis: use the most appropriate: NPV, ROI, IRR, Breakeven Point (3 – 5 year budget) Non-financial benefits and costs • Non-financial benefits: use of KPIS, balanced scorecard Risks of implementation • Project and social / ethical Risks: risk register Organisational change impact • Stakeholders Analysis Real options and future digital opportunities supported by this investment • Future architecture or ideal 1 MAN6935 5. Semester 1 2020 Benefits Realisation Describe how you can assure management that the benefits claimed will be achieved: Project governance and oversight • Governance structure, committee terms of reference, and reporting Risk management Target measures • Benefits Register 6. Ethical and Social Implications Describe how you can ensure ethical and legal implications of the system are acceptable: Identify relevant ethical and social principles • Customer Principles Describe and evaluate potential risks and threats to patients and staff • Stakeholders: Customer Journey Map (ideal) Describe measures to ensure outcomes are acceptable • Key performance indicators 7. Limitations This covers any shortcomings of the analysis, e.g. relied on the information provided in the case material and other sources, missing data that is needed to complete the business case. 8. Appendices Can contain the detailed worksheets for calculations and any other supporting information 2 1. Summary=overview of the topic needs to be in one page 2. Key recommendation= in these we have to add primary and secondary recommendations (mini 4) l.e. 4 primary and 4 secondary recommendations after writing these recommendations need to check whether we have mentioned about chef executive officer clearly and mentioned? any advices are key things included. 3. Strategic context= in these we have write about business environment and current and future of the hospital in these we have to mention spot analysis machine statement and business process model 4. Financial Investment= these can be find the below pdf file which is in red colour line(in these calculate Cost of equipment required, employee salary, cost of ehr purchase, computer, servers windows etc, After calculating these equipment than calculate NPV,IRR, etc) 5. Benefits in these we need to write how we will give assurance and convince that these benefits will help the hospital growth ( Governance structure, committee terms of reference, and reporting) can google these ) 6. Ethical and social = how can be the technology we can use in these hospital is ethical and social. We have mention some ethical principles ‘(google) We also need to mention the risk and treads to patient and staff (• Stakeholders: Customer Journey Map (ideal) 7. KPlz search in google 8. Appendix= Ghant chart Focus 120
You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.
Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.
Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.
The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.
ADDITIONAL INSTRUCTIONS FOR THE CLASS
Discussion Questions (DQ)
Initial responses to the DQ should address all components of the questions asked, include a minimum of one scholarly source, and be at least 250 words.
Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source.
One or two sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words.
I encourage you to incorporate the readings from the week (as applicable) into your responses.
Weekly Participation
Your initial responses to the mandatory DQ do not count toward participation and are graded separately.
In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies.
Participation posts do not require a scholarly source/citation (unless you cite someone else’s work).
Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.
APA Format and Writing Quality
Familiarize yourself with APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required).
Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation.
I highly recommend using the APA Publication Manual, 6th edition.
Use of Direct Quotes
I discourage overutilization of direct quotes in DQs and assignments at the Masters’ level and deduct points accordingly.
As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content.
It is best to paraphrase content and cite your source. Australian Healthcare Sector Research Paper.
LopesWrite Policy
For assignments that need to be submitted to LopesWrite, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me.
Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes.
Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own?
Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for tips on improving your paper and SI score. Australian Healthcare Sector Research Paper.
Late Policy
The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.
Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances.
If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.
I do not accept assignments that are two or more weeks late unless we have worked out an extension.
As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading. Australian Healthcare Sector Research Paper.
Communication
Communication is so very important. There are multiple ways to communicate with me:
Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.
Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours. Australian Healthcare Sector Research Paper.
Australian Healthcare Sector Research Paper.
Australian Healthcare Sector Research Paper.