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Communication and Conflict Resolution Paper

 Communication and Conflict Resolution Paper

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Hey Robert, I am attaching the scoring guide at the bottom of the question. I need to score at least in “basic” and I cannot have anything scored in “non-performance” please.

  • Overview

    In 3–5 pages, develop recommendations for a team charter and provide communication and collaboration strategies for a new interprofessional team that will work together on challenging cases.By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

    • Competency 1: Explain strategies for effective interprofessional teamwork and collaboration in health care delivery.
      • Explain methods to establish ground rules and set expectations for interprofessional team collaboration.
      • Describe best practices for interprofessional team collaboration.
      • Explain the benefits and limitations of different forms of communication for an interprofessional team.
    • Competency 3: Develop evidence-based nursing interventions to address specific problems and enable systemic change.
      • Describe evidence-based conflict resolution strategies for interprofessional teams.
    • Competency 4: Communicate in a manner that is scholarly, professional, and consistent with expectations of a nursing professional.
      • Write content clearly and logically, with correct use of grammar, punctuation, and mechanics. Use correct APA format. Communication and Conflict Resolution Paper
    Context
  • Effective communication among members of a health care team results in a unified approach to patient care problems. As patient/family advocates, nurses are uniquely positioned to coordinate, collaborate, and communicate. Highly skilled communicators are actually great listeners. They collect and process information in an effort to fully understand issues and concerns. They gather information from a variety of sources: patients, licensed and unlicensed providers, and their own intuition. Exceptional communicators then filter and share information with team members (Apker, Propp, Zabava Ford, & Hofmeister, 2006). In nursing, effective communication is increasingly viewed as a mark of professionalism (Propp et al., 2010). When paired with collaboration and coordination, communication becomes the vehicle for assuring positive patient outcomes. But what happens when disparate personalities come together with a common goal? How will communication and collaboration take place?Teams that function effectively have determined how to work synergistically, communicate clearly, and address conflict. There are two types of dysfunction: emotional conflict and task conflict. In each type, the resulting outcome may be constructive or destructive (Almost, 2006). It is in our diversity that conflict may erupt. Diversity may include culture, values, language, age, thinking style, or a myriad of other attributes that make us each unique. Communication and Conflict Resolution Paper
    References

    Apker, J., Propp, K. M., Zabava Ford, W. S., & Hofmeister, N. (2006). Collaboration, credibility, compassion, and coordination: Professional nurse communication skill sets in healthcare team interactions. Journal of Professional Nursing: Official Journal of the American Association of Colleges of Nursing, 22(3), 180–189.Propp, K. M., Apker, J., Zabava Ford, W. S., Wallace, N., Serbenski, M., & Hofmeister, N. (2010). Meeting the complex needs of the health care team: Identification of nurse–team communication practices perceived to enhance patient outcomes. Qualitative Health Research, 20(1), 15–28.Almost, J. (2006). Conflict within nursing work environments: Concept analysis. Journal of Advanced Nursing, 53(4), 444–453.

  • Questions to Consider

    To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community.

  • Assessment Instructions

    PREPARATION

    Use the Capella library and the Internet to research examples of interprofessional team charters, communication strategies and conflict resolution strategies for teams, and methods and technologies used in team communication.

    REQUIREMENTS

    You have been charged with facilitating the launch of an interprofessional team that will work together on a number of challenging cases. The team members will come from several different areas within the organization. The team is expected to have its orientation meeting in two weeks and then work together collaboratively for the next six months. Your first task is to develop recommendations for a team charter that will help the group establish ground rules and decide who will lead the team. You also need to help the team with communication and collaboration strategies.This assessment has two distinct sections: Team Charter Recommendations and Communication and Collaboration Strategies. Provide thorough and detailed recommendations and support your recommendations using examples, references, and citations from your research.For the Team Charter Recommendations:

    • Explain methods to establish ground rules and set expectations. How might differences in personality, expectations, and experience affect team efficiency?
    • Describe conflict resolution strategies for interprofessional teams.
    • Identify effective ways to address issues of team leadership. How will the team decide who will lead them? What happens if the team leader is ineffective?

    For the Communication and Collaboration Strategies:

    • Describe best practices for effective interprofessional collaboration. What types of technology can be used to support collaboration?
    • Explain the benefits and limitations of different communication strategies such as e-mail, text, voice mail, and face-to-face. When is it appropriate to use each type of communication?

    This assessment should be 3–5 pages in length, not including the title page and reference page. Use at least three resources to support your recommendations, and follow APA guidelines for style and format.

    ADDITIONAL REQUIREMENTS

    • Include a title page and reference page.
    • Reference at least three current scholarly or professional resources.
    • Use APA format.
    • Use Times New Roman font, 12 point. Communication and Conflict Resolution Paper
    • Double space

    Communication and Conflict Resolution Scoring Guide

    CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED
    Explain methods to establish ground rules and set expectations for interprofessional team collaboration. Does not explain methods to establish ground rules and set expectations for interprofessional team collaboration. Lists methods to establish ground rules and set expectations for interprofessional team collaboration. Explains methods to establish ground rules and set expectations for interprofessional team collaboration. Explains methods to establish ground rules and set expectations for interprofessional team collaboration and describes situations where each would be beneficial.
    Describe evidence-based conflict resolution strategies for interprofessional teams. Does not describe evidence-based conflict resolution strategies for interprofessional teams. Lists evidence-based conflict resolution strategies for interprofessional teams. Describes evidence-based conflict resolution strategies for interprofessional teams. Describes evidence-based conflict resolution strategies for interprofessional teams and identifies situations where each would be beneficial.
    Describe best practices for interprofessional team collaboration. Does not describe best practices for interprofessional team collaboration. Describes strategies for interprofessional team collaboration, but it is not clear or unsupported if the strategies reflect best practices. Describes best practices for interprofessional team collaboration. Analyzes best practices for interprofessional team collaboration.
    Explain the benefits and limitations of different forms of communication for an interprofessional team. Does not explain the benefits and limitations of different forms of communication for an interprofessional team. Lists the benefits and/or the limitations of different forms of communication for an interprofessional team. Explains the benefits and limitations of different forms of communication for an interprofessional team. Analyzes the benefits and limitations of different forms of communication for an interprofessional team; considers the risks associated with ineffective communication.
    Write content clearly and logically, with correct use of grammar, punctuation, and mechanics. Use correct APA format. Does not write content clearly, logically, or with correct use of grammar, punctuation, and mechanics. Does not format paper, citations, and references using APA style. Writes with errors in clarity, logic, grammar, punctuation, and/or mechanics. Uses current APA style to format citations and references but with numerous errors. Writes content clearly and logically, with correct use of grammar, punctuation, and mechanics. Correctly formats paper, citations, and references using APA style. Writes clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics; uses relevant evidence to support a central idea. Correctly formats paper, citations, and references using APA style. Citations are fr