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Organizational Structure and Goals Paper

Organizational Structure and Goals Paper

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Suppose leadership in the organization where you currently work (or have worked) is considering changes to organizational structure—in particular, to the functional areas it currently has. Before making any changes, the leaders have asked several managers, including you, to develop a white paper that outlines the managers’ recommendations for three functional areas that they believe to be essential to the success of the company. Based on the recommendations of each manager, as well as the strength of each manager’s arguments and supporting references, leadership will make final decisions.

Different areas within organizations work together to achieve organizational goals. These areas are often referred to as functional areas and typically include:

  • Human resources.
  • Sales and marketing.
  • Information technology.
  • Production and operations.
  • Finance and accounting.

Use the Capella library and the Internet to research functional areas of organizations and the purpose of these functional areas with regard to organizational goals. Use 3–7 reputable resources to support your writing in this assessment.

REQUIREMENTS

Select the three functional areas from the bulleted list above that you believe to be essential to the success of your organization. For each functional area, describe the primary purpose of the area and then explain how that purpose works to promote and support the organizational goals.

Your white paper should have the following sections. You may use the Assessment 2 Template [DOCX] to create your white paper if desired.

  • Title page.
  • Introduction.
    • Explain the type of organization the assessment is based on and its primary goals.
    • Identify the three functional areas you believe are essential to the organizational structure.
  • Functional Area 1.
    • Explain the primary purpose of the functional area of an organization and why it is essential in supporting the overall organizational structure.
    • Explain how the purpose of the functional area supports the organizational goals in terms of continued organizational success.
  • Functional Area 2.
    • Explain the primary purpose of the functional area of an organization and why it is essential in supporting the overall organizational structure.
    • Explain how the purpose of the functional area supports the organizational goals in terms of continued organizational success.
  • Functional Area 3.
    • Explain the primary purpose of the functional area of an organization and why it is essential in supporting the overall organizational structure.
    • Explain how the purpose of the functional area supports the organizational goals in terms of continued organizational success.
  • Recommended Organizational Structure.
    • Describe the type of organizational structure best suited for the functional areas you selected and justify your recommendation.
  • Conclusion.
    • Explain how your recommendation will promote continued success of organizational goals.
  • References page.

Example assessment: You may use the Assessment 2 Exemplar [PDF] to give you an idea of what a Proficient or higher rating on the scoring guide would look like.

ADDITIONAL REQUIREMENTS

  • Based on the intended audience, your white paper should be well organized and written in clear, succinct language.
  • Target 4–5 double-spaced pages of content, in addition to a title page and references page.
  • Include 3–7 reputable resources to support your ideas.
  • Follow APA rules for attributing sources that support your analysis and conclusions.

 

Running head: ORGANIZATIONAL STRUCTURE AND GOALS Organizational Structure and Goals Sharada H A Capella University 1 ORGANIZATIONAL STRUCTURE AND GOALS 2 Analysis of the Industry The hospitality industry by nature is labor intensive and operates in a multifaceted dynamic environment composed of small independent enterprises (Sufi, n.d.). The primary goals of this industry include uncompromised customer service and product quality. Customers are the heart of this industry, and the main focus is on the customer base. Customers obtain this service for recreation, and an unpleasant experience might prevent them from returning again. Thus, customer satisfaction is the key to success in this industry. In addition, brand loyalty is the key to continued success in this sector. Hence, associated companies do their best to offer quality services. Reliability and quality of service, therefore, have to be top-notch. Product quality and employee welfare must be taken care of to achieve these larger goals (Widjaya, 2015). Essential Functional Areas for a Hotel Being a part of the hospitality or the service industry, hotels share broader goals and features of these industries. Since the main goals of a hotel are to ensure quality service, customer delight, and brand loyalty, a hotel must be supported with necessary functional areas that contribute toward achieving these goals. Therefore, the three essential functional areas identified for a luxury hotel include the following: • Human resources (HR): Human resources are valuable assets for any organization (Cherian & Farouq, 2013). When it comes to quality of service, a firm must be willing to invest in skilled employees (Widjaya, 2015). Since the hospitality industry is “customer facing,” people who interact with customers must be properly trained. A major problem in the hotel industry, however, is related to employment. For example, according to the International Society of Hospitality Consultants report “Top Ten Issues in the Hospitality Copyright ©2016 Capella University. Copy and distribution of this document is prohibited. ORGANIZATIONAL STRUCTURE AND GOALS 3 Industry for 2007,” more people are exiting than entering the hospitality workforce. The report identifies below average wages as a cause. This is where the role of the human resource function becomes prominent. Expert recruiters help businesses select quality housekeepers, wait staff, chefs, and bartenders they require. Also, by ensuring that every position is described in detail, HR helps new hires and veteran workers get a clear picture about their duties and responsibilities (Bolden-Barrett, 2016). By hiring proficient employees, providing training, and compensating them in accordance to market standards, HR helps counter workforce problems in a labor-intensive industry. • Marketing and branding: Marketing is a process by which a product or service is introduced and promoted to potential customers. The marketing umbrella of any management covers advertising, public relations, promotions, and sales. Without the marketing wing, sales may crash and companies may have to close.Organizational Structure and Goals Paper
Marketing helps an organization on a larger level by getting the word out to potential customers about the various attributes of a product or service. The advancement in marketing techniques, such as e-marketing, mobile apps, and social network systems, allows hotels to deliver messages to customers and the market that inform them about the wide range of available products and services. (Pereira & Almeida, 2014). In addition, marketing builds brand name and recognition for a company. Forming an exclusive brand identity is essential to establish a firm’s customer base in a competitive hospitality market. Customer experience is top priority for marketing executives. By making strategic decisions about item type, branding method, and monetary expenditures, marketing managers make the hospitality experience memorable for customers. Frontline employees, be it people behind the counter, on the phone, in the Copyright ©2016 Capella University. Copy and distribution of this document is prohibited. ORGANIZATIONAL STRUCTURE AND GOALS 4 cloud, or walking the floor, have a strong ability to influence customer experience. Branding ensures that customers return again and recommend the hotel’s services to others. • Information technology (IT): IT is becoming an essential part of every business, big and small. It has an intense effect on both the hotel industry and its customers. Improving customer experience means understanding the customer by analyzing their patterns and behaviors. It requires comprehending and then strategically using data analytics to examine the data an organization collects on a customer—the Big Data. Information generated by the IT department helps the marketing team keep customers informed about existing and improved services, communicate constantly with the target market in order to offer last minute deals for consumers, and facilitate technology-based services. This in turn leads to enhanced customer relationship management (CRM). The IT function also allows hotel chains to coordinate the collection, management, and dissemination of guest information, which is an expensive process (MacKechnie, 2016).Organizational Structure and Goals Paper
The Organizational Structure for the Selected Functional Areas Most hotels are based on a functional organizational structure. In this structure, each functional department is administered and directed by a supervisor, who reports to the general manager. In a functional structure, coordinating tasks and communication within departments is easier, and the resulting job specialization leads to enhanced productivity and quality (Friend, 2016). Leading organizations are inclined to collaborate across their major departments. These organizations work to develop cross functional understanding across the organization so they Copyright ©2016 Capella University. Copy and distribution of this document is prohibited. ORGANIZATIONAL STRUCTURE AND GOALS 5 can utilize the capabilities and strengths of their employees within the organization to their advantage. Therefore, although the three functional areas have distinct objectives and roles within a functional organizational structure, the three departments work in collaboration to maximize service quality and customer satisfaction. Conclusion Creating a workable organization structure with well-defined roles, functions, scopes of authority, and systems helps to ensure that employees are working toward achieving the larger organizational goals. In a functional organizational structure, HR will help the organization acquire and train suitable employees to meet customer expectations, marketing and branding will help communicate with customers and build a unique identity, and IT will help the staff deliver quality and timely services. Although these functions operate separately, they share a common goal––customer satisfaction through quality service. Through quality service, onetime customers will turn into loyal customers. When returning customers share their positive experiences through word of mouth, the organization will continue to grow and succeed in its field. Copyright ©2016 Capella University. Copy and distribution of this document is prohibited. ORGANIZATIONAL STRUCTURE AND GOALS 6 References Bolden-Barrett, V. (2016). The role of the human resources department in a hospitality organization. Retrieved from http://smallbusiness.chron.com/role-human-resourcesdepartment-hospitality-organization-71891.html Cherian, J., & Farouq, S. (2013, July 26).Organizational Structure and Goals Paper
A review of human resource accounting and organizational performance. International Journal of Economics and Finance, 5(8), 7483. doi:10.5539/ijef.v5n8p74 Friend, L. (n.d.). Organizational structure of a hotel. Houston Chronicle. Retrieved from http://smallbusiness.chron.com/organizational-structure-hotel-3809.html MacKechnie, C. (n.d.). Information technology & its role in the modern organization. Houston Chronicle. Retrieved from http://smallbusiness.chron.com/information-technology-itsrole-modern-organization-1800.html Pereira, L., & Almeida, P. (2014, March). Marketing and promotion in the hotel industry: A case study in family hotel and hotel group. Tourism and Hospitality International Journal, 2(1), 92-105. Retrieved from http://isce-turismo.com/static/files/9ba0c212-Marketingand-Promotion-in-the-Hotel-Industry-A-case-study-in-Family-Hotel-and-HotelGroup.pdf Sufi, T. (n.d.). Hospitality industry: An overview of strategy, structure and globalization. Journal of Hospitality Application and Research. Retrieved from http:// academia.edu/1969688/HOSPITALITY_INDUSTRY_STRUCTURE_STRATEGY AND GLOBALIZATION Copyright ©2016 Capella University. Copy and distribution of this document is prohibited. ORGANIZATIONAL STRUCTURE AND GOALS 7 Widjaya, I. (2015, April 23,).Organizational Structure and Goals Paper
The importance of marketing to the hospitality industry. Retrieved from http:// noobpreneur.com/2015/04/23/the-importance-of-marketing-to-thehospitality-industry/ Copyright ©2016 Capella University. Copy and distribution of this document is prohibited. …