Patient Engagement and Trust

Resources Patient Engagement and Trust • PRINT • The following guide provides evidence-based resources that show how hospital staff can work as partners with patients and families to improve quality and safety. You may use this information to discover how your selected capstone topic affects patient safety and the quality of care: • Agency for Healthcare Research and Quality. (2020). Engaging patients and families in their health care. https://www.ahrq.gov/patient-safety/resources/patient-familyengagement/index.html This article speaks to the importance of establishing trust with patients and families. You may find this information helpful when discussing how patients, families, or groups manage the problem you’re addressing in your capstone project. As you read this article, consider the importance of trust in the quality of care, patient safety, and costs to the system and individual: • Lee, T. H., McGlynn, E. A., & Safran, D. G. (2019). A framework for increasing trust between patients and the organizations that care for them. https://jamanetwork.com/journals/jama/articleabstract/2723080 Assessing the Problem Quality, Safety, and Cost Considerations Scoring Guide NONPERFORMANCE BASIC PROFICIENT DISTINGUISHED Explain how a patient, family, or population problem impacts the quality of care, patient safety, and costs to the system and individual. Does not describe the impact of a patient, family, or population problem on the quality of care, patient safety, and costs to the system and individual. Describes the impact of a patient, family, or population problem on the quality of care, patient safety, and costs to the system and individual. Explains how a patient, family, or population problem impacts the quality of care, patient safety, and costs to the system and individual. Patient Engagement and Trust

Provides a convincing explanation of how a patient, family, or population problem impacts the quality of care, patient safety, and costs to the system and individual. Explain how state board nursing practice standards and/or organizational or governmental policies can affect a patient, family, or population problem’s impact on the quality of care, patient safety, and costs to the system and individual. Does not identify state board nursing practice standards and/or organizational or governmental policies that could affect a patient, family, or population problem’s impact on the quality of care, patient safety, and costs to the system and individual. Identifies state board nursing practice standards and/or organizational or governmental policies that could affect a patient, family, or population problem’s impact on the quality of care, patient safety, and costs to the system and individual. Patient Engagement and Trust

Explains how state board nursing practice standards and/or organizational or governmental policies can affect a patient, family, or population problem’s impact on the quality of care, patient safety, and costs to the system and individual. Provides an explanation— based on a perceptive and coherent synthesis of current literature—of how state board nursing practice standards and/or organizational or governmental policies can affect a patient, family, or population problem’s impact on the quality of care, CRITERIA CRITERIA NONPERFORMANCE BASIC PROFICIENT DISTINGUISHED patient safety, and costs to the system and individual. Provides clear insight into how policy affects nursing scope of practice and will inform and guide an intervention. Propose strategies to improve the quality of care, enhance patient safety, and reduce costs to the system and individual. Does not propose strategies to improve the quality of care, enhance patient safety, and reduce costs to the system and individual. Proposes leadership strategies that are not clearly related to care quality, patient safety, or cost reduction, or which are unlikely to significantly improve outcomes. Proposes strategies to improve the quality of care, enhance patient safety, and reduce costs to the system and individual. Proposes strategies, supported by examples, to improve the quality of care, enhance patient safety, and reduce costs to the system and individual. Exhibits clear insight into the effectiveness of the strategies and available sources of relevant benchmark data. Patient Engagement and Trust

CRITERIA NONPERFORMANCE BASIC PROFICIENT DISTINGUISHED Use paraphrasing and summarization to represent ideas from external sources. Incorporates plagiarized information. Paraphrasing or summarization is awkward, inaccurate, or borders on plagiarism. Uses paraphrasing and summarization to represent ideas from external sources. Uses concise paraphrasing or summarization to accurately represent ideas from external sources. Exhibits an insightful interpretation and synthesis of credible sources. Apply APA style and formatting to scholarly writing. Does not apply APA style and formatting to scholarly writing. Applies APA style and formatting to scholarly writing incorrectly and/or inconsistently, detracting noticeably from good scholarship. Applies APA style and formatting to scholarly writing. Applies APA style and formatting to scholarly writing. Exhibits strict and nearly flawless adherence to stylistic conventions, document structure, and source attributions. Practicum Focus Sheet, Assessment 2 Practicum Focus Sheet Assessment 2 Note: Expect to spend at least 2 hours with the patient, family, or group you’ll be working with during this portion of your practicum, exploring issues of patient safety, quality, and costs associated with the health problem you’ve defined. This includes time spent in consultation with subject matter or industry experts. You’ll report on the results of this work as part of your next assessment. Patient Engagement and Trust

For this portion of your practicum, discuss, in depth, how the problem will affect patient safety, quality of care, and costs. Consider the following questions to help guide your exploration of quality, safety, and costs and to make the most of your time: • Has the patient, family or group experienced any serious safety events because of the problem? • How many times have they gone to the emergency department (ED)? • How many times have they been hospitalized? • What is the frequency of ED visits or hospitalizations? • How many medications are needed to manage the problem? • Does insurance pay for these medications? • Have the medications caused any side effects? • How often are doctors’ visits or other therapies needed? • Does insurance pay for these visits or treatments? 1 … Patient Engagement and Trust