PATIENT ENGAGEMENT WITH ADULT NURSES

Dissertation topic Is Patient Engagement within Adult Nurses in the hospital. Harvard References

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Engagement is the act of two or more people coming together to participate in a conversation that benefits all parties involved. Engagement is not a new term in the healthcare sector, and this is because many hospitals all over the world have been promoting engagements between stakeholders. Engagement is essential because of the benefits that it presents to the parties involved. In the healthcare sector, engagements have been associated with the modern strategies of delivering care (Patton, Montgomery, Coyne, Slaven, Arthur & Hockenberry, 2020). Modern methods have been paying attention to enhanced quality of services instead of traditional methods of delivering care. The research will be paying much attention to engagements between patients and adult nurses.

In the healthcare sector, the relationship between the patient and the nurse is important. The nurse depends on the patient to know how the patient feels, and the patient depends on the nurse to improve. Considering that the diagnosis process depends on the two, engagements help the two develop the problem’s best solution. It is important to note that a nurse is an important stakeholder in the healthcare sector because they ensure that patients get the help they need. According to Hartley, Raphael, Lovell, and Berry (2020), when there are healthy engagements, the delivery of care is smooth, increasing the patient’s chances of getting better faster.

Even though nurses are important stakeholders in the healthcare sector, some issues affect their delivery. The major issue is the level of engagement. It would be important for nurses and patients to have more engagements, and this is because of the impacts the engagements have on the delivery of care. Improvements are important because they help to increase the quality of services that are provided. In the healthcare sector, the process of question is one of the most important processes because it helps the party collect important information.

CHAPTER 2: BACKGROUND CHAPTER
2.1. The Importance of Patient/Nurse Engagement
The engagement between a nurse and patient is paramount. In the healthcare sector, a nurse needs to engage a patient, and at the same time, a patient needs to engage the nurse (Farrington et al., 2017). Based on research, increasing engagement has proven to have positive outcomes. One of the major outcomes is satisfaction. Satisfaction has affected the patient and has also affected the nurse. PATIENT ENGAGEMENT WITH ADULT NURSES

The importance of engagements between a patient and a nurse goes beyond the two parties. A nurse is a representative of an organisation at the lowest level (Soffer, 2015). When the nurse is on good terms with the patient, the benefits extend to the entire organisation. An organisation might have the best manager, but the manager’s best character cannot be seen or known by the patient because patients do not spend time with the manager. Woumds increase the health economic burden on the UK NHS as compared to managing other medical conditions and the economic benefits can accrue from the increased awareness and improved care systems (Guest, Ayoub, McIlwraith, Uchegbu, Gerrish, Weidlich, Vowden & Vowden, 2015).

Engagement between a nurse and a patient affects the reputation of a hospital. The reputation of an organisation or institution is important because it affects the business. The level of confidence among patients’ increases, and that affects the operations. When the number of customers starts increasing, nurse’s and patients benefit and other stakeholders (Ranse, Yates & Coyer, 2016). For example, when the number of customers increases, the hospital will need to hire more employees in other fields.

2.2. Patient/Nurse Engagements and Satisfaction
At the workplace, employee satisfaction and customer satisfaction are paramount (Delaney, Shattell, & Johnson, 2017). When the employee is satisfied, he or she delivers services that are of good quality. As a result, it affects the customer’s satisfaction rates (Farrington et al., 2017). In the healthcare sector, the customer is the patient, and when the nurse delivers better services because he or she is satisfied, the major beneficiary becomes the patient.

Patient satisfaction is an aspect that is paramount in the healthcare sector. When patient satisfaction levels increase, the patient’s healing process becomes faster. It is important to note that there are factors that affect the healing process of a patient. When there is no platform to air their concerns, they keep their concerns to themselves. At times, the thoughts might turn into stress. The NMC code of conduct should be used by those who care about good nursing and midwifery (Sutcliffe, 2011). It should be used by people who care about patients and nurses through providing feedback to nurses in regards to the care they provide. The educators can also use the code to help professionals understand the need to be registered professionally.

2.3. The Failure of Hospitals to Foster Patient/Nurse Engagements
Some healthcare sector organisations have failed to embrace healthy engagements between patients and nurses (Chan, Hong, Tan & Chua, 2019). As a result, they have failed to meet their customers’ needs and increase their organisations’ productivity (Delaney et al., 2017). Patients are delicate customers because their case is that of life and death. If they do not get the quality of care they deserve, they might lose their lives. The satisfaction rates of patients in organisations that do not promote engagements are low. Patient-centred care is a practice in the healthcare sector that impacts the way nurses and practitioners treat their patients (Chan et al., 2019). The practice emphasises the need for practitioners to prioritise patients in the delivery of care.

Research has helped to reveal that not all hospitals promote engagements. There are different reasons why they do not embrace this effective strategy (Delaney et al., 2017). The first reason is the lack of concern and consideration for the well-being of the patient. When a hospital does not care about the quality of services that are provided, it does not employ or implement strategies that are supposed to help in the delivery of quality services (Tan et al., 2019).

The lack of engagement is also associated with a lack of knowledge by the management of a hospital. In some cases, investors tend to establish hospitals with no knowledge of managing those (Delaney et al., 2017). In a traditional setup, engagements are not important because the patient was not seen as a person with the right to make independent decisions about the types of treatments provided. Some of the investors enter the healthcare sector with the traditional mentality (Delaney et al., 2017).

Even though this is an area that many researchers have failed to focus on, patients are also some of the barriers to implementing engagements in the healthcare sector. Patients are different, and whereas some patients are cooperative, some are not. Some patients like it when they seek services from a hospital without many engagements (Delaney et al., 2017). When a hospital realises that it is dealing with such patients, the hospital chooses by doing away with engagements. PATIENT ENGAGEMENT WITH ADULT NURSES

The lack of enough human resources is also a factor affecting hospitals’ engagements (Carthon et al., 2019). Time is of the essence in the healthcare sector, and it limits many organisations from doing as they would wish. From a psychological point of view, it is important to note that people do not open up as soon as the nurse initiates an engagement (Manning & Pogorzelska-Maziarz, 2018). It is essential to establish trust before reaching the peak or confidential level of engagements. In some hospitals, there are a few employees and a lot of patients. A nurse pays attention to treating patients as to spending time with them and having constructive engagements.

Lack of an organisational culture that fosters engagement is also part of the barriers that affect a patient and a nurse (Delaney et al., 2017). Engagement is a soft skill that should be possessed by nurses in the healthcare sector. An organisational culture dictates the events that will take place in the company. In some organisations, employees are expected to spend their time making money for the company and not interacting with the patient (Delaney et al., 2017). Nurses might be important persons in the healthcare sector, but it is important to remember that they are employees under rules and regulations.

2.4. Consideration of Patients in Patient/Nurse Engagements
One of the best ways of considering patients in the delivery of care is by engaging them. Different barriers have been affecting engagements between patients and nurses. Some of the barriers are associated with the patients’ beliefs, while others are associated with an organisation’s policies. Every organisation has policies that become the culture of the organisation. When the organisation’s culture does not motivate the employees to engage patients, the engagement between them might be adversely affected (Delaney et al., 2017).

The healthcare sector is in place to promote health in society. Fostering engagements in a hospital is one of the ways of considering the patient. When there are engagements, certain things take place. One of them is the creation of an avenue where the patient presents his or her problems. It is important to listen to the patient to know the issues that the patient might be going through.PATIENT ENGAGEMENT WITH ADULT NURSES

2.5. The Need for Patient/Nurse Engagements
There is a need for improvement in engagements between patients and adult nurses. Improved engagements will positively impact the delivery of care (Delaney et al., 2017). Whereas the blame can be placed both on the patient and the practitioner, it is no doubt that there is so much to be done (Farrington et al., 2017). The lack of engagement breaks communication between the nurse and the patient (Delaney et al., 2017). Communication is essential in different stages of delivering services in the healthcare sector. According to Selanders, and Crane (2012), Florence Nightingale had an expectation that nurses would follow the rules and medical directions. The intention behind this was allowing nurses the autonomy of the purpose in advocating for patients as well as the profession. Selanders, L. and Crane, P., 2012

Through communication, the patient gets to know what the nurse is expecting from him or her. On the other hand, communication makes it easy for the patient to communicate with the nurse. Exchange of information is the major aspect of care delivery (Farrington et al., 2017). Engagement comes in place because it fosters the process of sharing and exchanging information.

The need for engagement is not only associated with the patient and the nurse alone, but it goes beyond the two stakeholders. The nurse and the patient are stakeholders in the lower levels. The lack of a nurse means that the delivery of services would be a challenge. The same case applies to the patient. The absence of the patient means that the hospital would not have any customers.

The customer is the main reason why an organisation operates. When the customer does not show up, it means that the organisation will not make profits (Delaney et al., 2017). Engagements end up affecting the entire organisation. With this in mind, it is no doubt that engagements are good not only for the nurse and the patient but for the whole of the healthcare sector. When the two are not in a good term, th PATIENT ENGAGEMENT WITH ADULT NURSES