Revenue and Reimbursement Summary

Overview Write a 3–4-page proposal for billing changes and explain how the proposed changes will benefit the organization, the physicians, and the patients. Note: The assessments in this course build upon each other, so you are strongly encouraged to complete them in sequence. By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria: • • • Competency 1: Develop financial strategies to address dynamic environmental forces. (L24.2, L24.5, L17.2) • Develop a step-by-step process for a revenue cycle. • Recommend a pricing structure method. Competency 2: Analyze the cost and revenue implications for organizational changes due to environmental forces. (L18.2, L12.1) • Explain the factors to consider for insurance contract negotiations. • Explain a process for handling private pay and charity care. • Recommend a billing software system. • Explain how billing process changes benefit physicians, clinics, and patients. Competency 4: Communicate in a manner that is scholarly, professional, and consistent with expectations for professionals in health care administration. (L6.1, L6.2, L6.3, L6.4) • Write content clearly and logically with the correct use of grammar, punctuation, and mechanics. • Format citations and references using the APA style. Content Regardless of the corporate structure, health care organizations must remain financially viable. Income must be forecasted according to existing contracts with stakeholders, such as insurers and private payers and state and federal payers. Revenue and Reimbursement Summary

Health care leaders must also deal with the reality of finite resources, including caring for patients with limited or no resources. The Emergency Medical Treatment and Active Labor Act (EMTALA) requires triage and emergency care for patients in need (Social Security Administration, n.d.). Health care executives are responsible to support emergency care, and they must manage finite resources to achieve this legal imperative. Reference Social Security Administration. (n.d.). Compilation of the social security laws. Retrieved from http://www.ssa.gov/OP_Home/ssact/title18/1867.htm Questions to Consider To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community. • • What resources are available to help patients with no insurance and no financial means to pay for health care? How can an organization be financially prepared to handle uninsured patients? Assignment Instruction Preparation Use the Capella University Library and the Internet to locate resources and information on health care revenue cycles and billing processes. Imagine that you have just stepped into a new role as the office manager for a very successful clinic. The clinic is a conglomeration of physicians who offer specialized care. Each group of physicians tried to manage their own billing process, but it quickly became obvious that one billing office would be more efficient. You realize that there has been a lack of consistency in the clinic and that you will need to update the billing policies and procedures immediately. You also realize that there is always resistance to change, and you will need to provide evidence supporting the changes you plan to make. Prepare a proposal for billing changes that you would present to the physicians. You will need to support each proposed change with relevant evidence to assure buy-in from the physicians. Revenue and Reimbursement Summary

There is no specific format you must follow for this assessment, but be sure that your proposal is clear, logical, and succinct. Follow APA guidelines for any in-text citations and references. Include a title page and reference page. Requirements Write a proposal for changes you would like to make to the billing policies and procedures in a successful physician’s clinic. Include the following in your proposal: • Develop a step-by-step process for the entire revenue cycle from preverification of insurance to accounts receivable management. • Recommend a method for determining a pricing structure. What factors can influence pricing? • Explain the factors that must be considered while negotiating insurance contracts. What major payer categories are appropriate for this practice? • Explain how the clinic will handle private pay and charity care. • Recommend either an installed or a web-based billing software system. (Please note that you should not recommend a specific brand of software; just the type of software.) • Explain how the changes will benefit the physicians, the clinic, and patients. Additional Requirements • • • • • • Include a title page and reference page. Number of pages: 3–4. At least three current scholarly or professional resources. APA format for in-text citations and references. Times New Roman font, 12 point. Double-spaced. 7/10/2019 Revenue and Reimbursement Scoring Guide Revenue and Reimbursement Scoring Guide CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED Develop a step-bystep process for a revenue cycle. Does not develop a step-by-step process for a revenue cycle. Develops a process for a revenue cycle but does not include each step, or puts steps in an illogical or inaccurate sequence. Develops a stepby-step process for a revenue cycle. Develops a step-by-step process for a revenue cycle and explains the function or importance of each step. Recommend a pricing structure method. Does not recommend a pricing structure method. Identifies one or more pricing structures but does not recommend one Recommends a pricing structure method. Recommends a pricing structure method, and explains how the pricing structure method supports the financial strategies of the organization. Explain the factors to consider for insurance contract negotiations. Revenue and Reimbursement Summary

Does not explain the factors to consider for insurance contract negotiations. Identifies the factors to consider for insurance contract negotiations. Explains the factors to consider for insurance contract negotiations. Explains the factors to consider for insurance contract negotiations, and identifies the major payer categories appropriate for the practice. Explain a process for handling private pay and charity care. Does not explain a process for handling private pay and charity care. Identifies a process for handling private pay and charity care. Explains a process for handling private pay and charity care. Explains a process for handling private pay and charity care, and how the process fits into the financial strategies of the organization. Recommend a billing software system. Does not recommend a billing software system. Describes billing software systems but does not recommend one. Recommends a billing software system. Recommends a billing software system by comparing the benefits and limitations of each in terms of organizational needs and financial strategies. Explain how billing process changes benefit physicians, clinics, and patients. Does not explain how billing process changes benefit physicians, clinics, and patients. Lists the benefits of billing process changes. Explains how billing process changes benefit physicians, clinics, and patients. Explains how billing process changes benefit physicians, clinics, and patients. Provides supporting references and examples. Write content clearly and logically with the correct use of grammar, punctuation, and mechanics. Does not write content clearly, logically, or with the correct use of grammar, punctuation, and mechanics. Writes with errors in clarity, logic, grammar, punctuation, or mechanics. Writes content clearly and logically with the correct use of grammar, punctuation, and mechanics. Writes clearly and logically with the correct use of spelling, grammar, punctuation, and mechanics; uses relevant evidence to support a central idea. Uses APA to format citations and references but with numerous errors. Formats citations and references using the APA style with few errors. Formats citations and references with no errors. Format citations and Does not format references using the citations and APA style. references using the APA style. https://courserooma.capella.edu/bbcswebdav/institution/MHA-FP/MHA-FP5006/190700/Scoring_Guides/a02_scoring_guide.html 1/1 … Revenue and Reimbursement Summary