UOPX Technological Implementation Presentation

Respond to the following in a minimum of 175 words each:

1.How do you determine if the technology implemented was a success? Provide examples and reference.

2.How about customer surveys? As a primary stakeholder, even external stakeholders, can provide valuable system assessments. Have you provided any survey results grading an application or website flow?Thoughts?

Provide response to following discussion below:

Lauren stated:

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As a health care manager there are multiple ways to determine if the technology you have implemented was a success. I personally think that measurable success is the best way to determine if something has worked or benefitted the clinic. In my clinic we updated our version of EPIC we use to include the ability to event track patients. This improvement was made to help reduce “wasted time” trying to find patients between their different appointments. An example of this is a patient being tracked to Ultrasound then tracked to the waiting room when they’re done thus signaling us that the patient is now ready for their OB appointment as well as where we can find them. We were able to measure the success of this by measuring the amount of time patients spent in the clinic and comparing it to their scheduled appointment times. After implementing event tracking, we were able to reduce cycle time of patient appointments by 26%. This implementation also helped to shine light on other issues like certain appointment types routinely running longer than allotted thus steering us to adjust provider templates and appointment lengths for that visit type. An example of this is changing consult visits from 20 minutes to 40 minutes. This helped providers to run on time which improved our patient satisfaction scores.